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Privacy Policy

Effective date: April 5, 2026

1. Introduction

Clear We Go ("we," "us," or "our") operates an estate and property clearing service in Toronto and the Greater Toronto Area (GTA). We are committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario and federal laws.

2. Information We Collect

We collect the following categories of personal information:

2.1 Information You Provide

  • Contact information: first name, last name (or full name), email address, and optionally your phone number.
  • Property details: property address or city, property type, approximate size or volume, number of bedrooms, and special areas (e.g. garage, basement, attic).
  • Project information: primary goal for the clearing, desired timeline, and any additional notes you provide.
  • Service type: the kind of clearing service you are interested in (estate clearing, rental turnover, renovation prep, etc.).

2.2 Information Collected Automatically

  • Usage data: pages visited, referring URLs, browser type, device information, and general interaction data collected by Vercel Analytics.
  • Page URL at submission: the full browser URL (including any query parameters) when you submit our quiz or contact form.
  • Attribution data: UTM parameters and lead-source tags from the URL you arrived from, if present.

2.3 Information from Cookies and Similar Technologies

Please see our Cookie Policy for details on cookies and tracking technologies used on this website.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Service delivery: to generate illustrative estimate ranges, respond to your inquiry, schedule a walkthrough, and provide a written quote.
  • Communication: to contact you about your inquiry via email or phone, and to send follow-up information you have requested.
  • Website improvement: to understand how visitors use our website and improve the user experience through anonymized analytics.
  • Legal obligations: to comply with applicable laws, regulations, or legal processes.

4. Consent

We obtain your consent before or at the time of collecting personal information. By submitting our quiz or contact form, you consent to the collection and use of your information as described in this policy.

You may withdraw your consent at any time by contacting us (see Section 11). Withdrawal of consent may limit our ability to provide services to you.

We do not send commercial electronic messages (marketing emails) without your express consent, in compliance with Canada's Anti-Spam Legislation (CASL).

5. Disclosure of Information

We may share your personal information with the following third parties:

  • Resend, our email delivery provider, processes lead notification emails on our behalf. Resend acts as a data processor and handles your information solely to deliver emails to us.
  • Vercel, our website hosting and analytics provider, collects anonymized usage data to help us understand site traffic.
  • Google. If Google Tag Manager is enabled, tags within the container may collect browsing data. Google Fonts are loaded to display our website typography.

We do not sell, rent, or trade your personal information to any third party. We may disclose information where required by law, regulation, court order, or governmental request.

6. Data Retention

Lead inquiry data (your contact and property details) is retained only as long as necessary to fulfil the purpose for which it was collected, typically for the duration of the service engagement and any reasonable follow-up period.

We do not operate a user account system or database on this website. Inquiry data is delivered to us via email and retained in our internal email and business records.

Anonymized analytics data is retained in accordance with Vercel's data retention policies.

7. Security Safeguards

We implement appropriate technical, organizational, and physical safeguards to protect your personal information, including:

  • HTTPS/TLS encryption for all data transmitted between your browser and our servers.
  • Server-side validation of all form submissions.
  • Access controls limiting who within our organization can view inquiry data.

While we take reasonable measures to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights Under PIPEDA

Under PIPEDA, you have the right to:

  • Access your personal information held by us and receive an account of how it has been used and to whom it has been disclosed.
  • Correct any inaccurate or incomplete personal information we hold about you.
  • Withdraw consent for us to continue collecting, using, or disclosing your information (subject to legal or contractual restrictions).
  • Challenge our compliance with PIPEDA by filing a complaint with us or with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, please contact us using the details in Section 11. We will respond within 30 days of receiving your request.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The "Effective date" at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to file a complaint, please contact our privacy officer:

You may also contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca if you are not satisfied with our response.